Refund Policy

Last updated: October 2, 2026

In short: we don't take items back — you never ship anything to us. If something is wrong with your order, we refund your money or send a replacement instead. Our rules follow the after-sales rules of our fulfillment partner, CJ Dropshipping, so we can always keep our promise.

When you get a refund or replacement

  • Arrived badly damaged — full refund or a free replacement.
  • Arrived partly damaged — partial refund or a free replacement.
  • Defective (doesn't work as described) — full refund or a free replacement.
  • Wrong item, size or colour sent (our mistake) — full refund or the correct item.
  • A part is missing — we send the missing part free of charge.
  • Never arrived — if tracking shows no delivery 45 days after you paid (US) or 60 days after you paid (Canada), we resend the order or refund it in full, including the shipping you paid.

Deadlines — please check your parcel on arrival

  • Damaged, defective, wrong or missing items: tell us within 3 days of delivery.
  • Electronic items (anything with a battery, USB charging or a plug): within 7 days of delivery.

How to ask

  1. Email kardashdropshipping@gmail.com with your order number.
  2. Attach clear photos of the problem (and of the shipping label). If the damage isn't visible in photos, please send a short video.
  3. We reply within 2 business days. Approved refunds go back to your original payment method within 5 business days; your bank may take a few extra days to show it.

Please don't send items back to us — returns can't be accepted and aren't needed for a refund.

What isn't covered

  • Change of mind, not liking the item, or ordering the wrong size or colour — please check the size notes on each product page, or email us before ordering
  • Small cosmetic marks that don't affect use (a loose thread, slight wrinkles, tiny scratches), or a dented outer shipping box when the product itself is fine
  • Orders that tracking shows as delivered to the address you entered
  • Parcels returned or lost because of an incomplete or incorrect address
  • Parcels held, refused or returned by customs, and any import charges (see our Shipping Policy)
  • Wear, chewing or damage that happens after delivery

Cancellations

You can cancel for a full refund until your order goes into processing at the warehouse — email us as soon as possible with your order number. Once processing has started, the order can't be cancelled.

Contact

KHIVA TYRES AND BATTERY (trading as Pet Wants) · Tojipolvon 11, Tashkent 100000, Uzbekistan
Email: kardashdropshipping@gmail.com · Phone: +998 92 001 30 10